Polycom CX 700 Quick Start Guide Polycom® CX 700 Quick Start Guide Thank you for choosing the Polycom CX700. The Polycom CX700 connects directly to your IP network, giving you full duplex, two-way VoIP telephone conversations using the embedded Microsoft® Office Communicator 2007 unified communications client. These items are included in your. The Polycom CX700 IP Phone is designed specifically for use with Microsoft Office Communications Server. No PC drivers or software are needed.Polycom CX700 for MS Office Communicator - RefreshThe Polycom CX700 IP Phone is designed specifically for use with Microsoft Office. No PC drivers or software are needed.This article will cover the reset procedures as well as explain what is actually happening on the devices.Although most of the instructions in this article have been covered in various past articles it may be difficult to locate when incorporated into separate, larger topics. Resetting configuration data or rolling back the firmware on Lync IP phones is one of the most basic troubleshooting procedures, but at the core is also often misunderstood. Microsoft Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 is the next generation of software designed for the phones. November 2011 cumulative update for Lync 2010 Phone Edition for the Polycom CX700.Additional background on these two different device families can be found in this recent article. Many other parameters can be set out-of-band using different methods which can then be stored in different configuration containers. Meanwhile the Polycom 3PIP devices utilize Unified Communication Software (UCS) firmware which was designed prior to Lync compatibility so these devices are capable of much more and may only receive a subset of their possible configuration parameters during Lync registration. The Microsoft Lync product team designed and owns the LPE software and any devices running this are basically ‘dumb’ handsets which can do nothing until they are first successfully registered to a Lync server which will provide all possible configuration parameters in-band.Secondly in LPE the ‘factory reset’ process as it is called does not actually perform a factory reset in the traditional sense of the term. Often people may refer to a partial reset as ‘soft’ but a full reset as ‘hard’ which already does not match up with the official terms. In the official Microsoft documentation these procedures are described as either a Hard Reset or a Factory Reset, yet these terms can be a bit misleading. But it is important to understand exactly what ‘resetting’ a device means and what happens when the events are triggered.There are two types of reset procedures which accomplish different tasks in LPE.
Polycom Cx700 Software Software Are NeededTo wipe the configuration simply press and hold both the * and # keys on the phone and then connect the power source to turn the device on. Whatever version was active before this process was triggered is left unchanged. Basically everything expect the firmware version itself. It simply blows away the user credentials, downloaded root certificates, issued client certificates, in-band user configuration parameters, the cached device lock code, time zone setting, etc. Wipe ConfigurationThe Hard Reset process performs one task: it wipes all configuration data currently cached into the phone. This is why the term ‘Factory Reset’ is not an ideal name for the process.Exactly what version it will be reverted to cannot be known until the phone reboots and the version number can be verified in the System Information menu. This is the most commonly misunderstood concept of this topic. To wipe the configuration data locate the physical, recessed reset button located on the bottom of the device between the USB and headset ports.While the device is already powered-on use a straightened paperclip or another small tool to depress and briefly hold the device reset button, releasing it after the reboot is triggered.The Factory Reset process performs two tasks: wiping the configuration data and reverting the firmware to the previously installed version.It is important to understand that this process is not reverting the phone to the version of firmware that was preinstalled on the factory, unless the device has never been updated since it was originally installed. Select Yes to confirm the action and the device will reboot, wiping the current configuration. Continue to hold the keys for approximately 10 seconds until the following message appears: “The operation you have requested will reset your phone to factory default settings.” To revert the firmware and wipe the configuration simply press and hold both the 4 and 6 keys on the phone and then connect the power source to turn the device on. In most cases where devices are systematically upgraded throughout each Cumulative Update (CU) released by Microsoft then it would most likely be one version older. Repeat this reset and calibration cycle a total of five times to trigger the phone to revert to the previously installed firmware.This tedious manual process triggers the device’s built-in protection mechanism where a corrupted firmware load that causes the device to crash on bootup. After the device reboots perform the screen calibration to complete the initial setup and then depress the button again in the safe manner before. While the device is running use a straightened paperclip or another small tool to depress and briefly hold the device reset button, releasing it after the reboot is triggered. Going back to the original Tanjay device running the first release of Lync Phone Edition all LPE devices use the same design of a dual-partition design consisting of an Active Partition and and Inactive Partition. That type of reset is very common among networking devices for example, and is typically accomplished by the device having some read-only area of memory in which this original firmware is saved and can always be recalled.Yet LPE was not designed this way at all. Firmware Storage DesignMost administrators would typically think of the ‘factory reset’ phrasing as synonymous with reverting a device back to the exact configuration it was shipped from the factory with, which might include both the parameter configuration and the version of firmware. Manually triggering this is the only way to revert the firmware, and this process was clearly simplified in the Aries family to a single step. Best for photo storage use with mac(This example is solely for educational purposes and does not reflect what may or may actually be performed by device manufactures on brand new phones.)An update is applied to the phone to bring it up to a more recent firmware version (e.g.4397). Note that LPE will never have the same version of firmware on both partitions, the other partition’s firmware must be unique whether it is a newer or older version.For example a brand new device might leave the manufacturing line with only the original RTM firmware release installed and the inactive partition might still be blank. This design allows for two different firmware versions to be installed allowing the phone to switch between them when needed. Instead the older version of firmware must be uploaded into the Lync Server and approved which will trigger a downgrade process as the device locates the different version on the server, downloads it, and then installs it into the inactive partition. In the unlikely event that a much older version is required on the phone for some reason then the device can not be rolled back to that version simply be performing a device reset.
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